Britsino Privacy Policy

What information we collect

When you register with us, we ask for the basic details needed to open an account, confirm who you are and let you play safely. This typically includes your name, date of birth, address, email and contact number, together with account activity such as games played, deposits and withdrawals. We collect this directly from you, through the forms you fill in and through your ongoing use of the site.

Because we are required to run identity checks, we may also ask for supporting documents such as proof of address or identification during account verification. This is part of the standard know-your-customer process that keeps accounts genuine and protects both you and us from misuse. We only ask for what is proportionate to that purpose, and we explain what we need when we ask for it.

Technical information is collected too, such as device type, browser, approximate location and how you move through our pages. This helps us keep the site working properly and spot unusual account activity. Full detail on cookies and similar technology sits in our cookie policy rather than being repeated here.

How we use your information

We use your personal information to run your account, process deposits and withdrawals, verify your identity and respond when you contact support. This includes matching your details against the documents you provide during checks, and keeping a record of transactions so that any dispute can be resolved fairly. None of this is used for purposes beyond running the service you signed up for.

We also use account data to support the tools that let you manage your own play. If you set deposit limits or ask for self-exclusion, we rely on your account information to apply and honour those choices consistently across your sessions. Marketing communications, where you have agreed to receive them, are also managed through your account preferences and can be adjusted or withdrawn at any time.

Where we rely on your consent, for example for optional marketing messages, you can withdraw that consent whenever you like without affecting any of the other services on your account. Where we rely on a legal or contractual basis, such as identity verification, that processing continues for as long as it is genuinely required to run the account safely.

Sharing and third parties

We share personal information only where it is necessary to operate the site and process your transactions. This includes payment providers who handle deposits and withdrawals across methods such as Visa, Mastercard, Neteller, Skrill, Paysafecard, bank transfer, Bitcoin and BTC, and it includes identity verification partners who confirm the documents you submit during account checks.

We do not sell personal information to third parties for their own marketing purposes. Any provider we work with is bound to handle your data only for the specific task it was engaged for, whether that is processing a card payment, confirming an address, or supporting the customer service tools behind our FAQ pages. Where legal obligations require disclosure, for example to a competent authority investigating fraud, we cooperate as required by law.

Keeping your data secure

We apply technical and organisational safeguards designed to protect your account details, transaction history and identification documents from unauthorised access. Access to personal information within our teams is limited to what each role genuinely needs, and account verification steps such as KYC checks exist partly to stop someone else using your details.

No system is entirely without risk, and we ask you to help by keeping your password private, avoiding shared devices for account access where possible, and contacting support promptly if anything about your account looks unfamiliar. Quick reporting is one of the simplest ways to limit any potential impact.

Your rights over your data

You have the right to ask what personal information we hold about you, to request that inaccurate details be corrected, and to ask for your data to be deleted where it is no longer needed for the purposes it was collected for. You can also ask us to restrict certain processing or object to it in specific circumstances, and you can request a portable copy of the information you have given us.

Some of these rights have limits where information must be kept for verification, financial or legal reasons, particularly around KYC records and transaction history. Where that applies, we will explain the reason rather than simply declining the request. You can raise any of these requests through the contact routes listed on our FAQ page.

How long we keep information

We keep account and transaction information for as long as your account is active, and for a further period afterwards where financial, verification or legal reasons require it. Records tied to identity checks and payment history are typically kept longer than general browsing data, because they may need to be produced if a transaction is ever queried.

Once information is no longer needed for any of these purposes, we remove or anonymise it. Cookies and similar browser-level data follow the shorter retention periods described in our cookie policy, which sits alongside this page rather than repeating its content here.

If you close your account entirely, most day-to-day marketing use of your data stops immediately, while a narrower set of records may be retained only where we are required to keep them. This balance is what allows us to protect both your rights and the integrity of the account history behind them.